Cancellations and/or refunds will only be accepted under the following terms.
Cancellation
The customer may cancel the order and request a full refund if the order has not yet been shipped. To do so, please contact us as soon as possible within 24 hours from the contact form or send us an email to orders@panoramicowines.com and provide us with your details and order number.
Return
Our product selection, preparation and packaging processes are very strict and we guarantee that they are shipped free of defects. Carefully check that the seals that close your package have not been modified or damaged.
If the order arrives up to 48h later than agreed, the customer must accept the delivery and if, when opening the box, any part is in bad condition, you can open an incident from the contact form or send us an email to orders@panoramicowines.com with the name of the products and the number of pieces in bad condition, as well as a photograph of them.
Returns of packaged products will not be accepted when they have been opened and/or manipulated, and do not retain the original packaging.
You must indicate on the delivery note the reason for the return in this regard.
Returns will only be accepted for orders with evidence of having been damaged in transit and any complaints must be made at the time of receipt of the order.
If the product arrives in poor condition, Bodegas Tierra Antigua S.L. will assume the shipping costs incurred by the return, provided that the products are in their original packaging and have not been consumed in whole or in part.
To process the claim, you must contact us within 24 hours and send us an email to orders@panoramicowines.com, indicating your name, order number and explaining in detail what happened.
Withdrawal
The right of withdrawal may not be exercised (except for error or defect in the contracted product or service), in the following cases provided for in Article 45 of the Commercial Law:
● Contracts for the supply of goods made to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly.
● Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
● And in general all those products ordered remotely that are custom-made for us: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc.).
The customer shall have the right to withdraw from the contract for a period of 14 calendar days without stating the reason and without incurring any costs other than those provided for in Articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where you can fill in the necessary data for the management of the same.
How to return products in the accepted cases:
To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:
No freight collect returns will be accepted.
You must have notified Panoramico Wines of your desire to withdraw and obtained the corresponding authorization before sending.
You must download and complete the withdrawal form below and send it with the package.
You must place the product(s) in a properly packed package. The return address is: C/ Monje Vigila s/n 26120 Albelda de Iregua (La Rioja)
You must take the package (with the attached withdrawal form) to a post office or courier company and request proof of shipment.
You must keep the receipt until you receive the requested reimbursement.
It is the customer’s responsibility to keep all acknowledgements of receipt and to send the package by registered mail or by any other means that allows proof of the date of shipment.
In case of repeated returns or claims for poor condition or defective product by the same customer, Panoramico Wines reserves the right not to make new shipments to the customer.
Return shipping costs shall be borne by the customer. Refunds will be made within 14 (fourteen) calendar days from the date we receive the returned product(s) at the specified address.
Panoramico Wines will proceed to refund in the form of payment used by the customer when placing the order, and such refund shall be subject to the right of Panoramico Wines to withhold amounts for returned products that are damaged. We will refund the amount paid for the returned product(s) minus the shipping costs (if applicable).
Information to be provided for reimbursement
The customer/purchaser may request reimbursement either by e-mail to: orders@panoramicowines.com or by post to the address indicated on the withdrawal form.
Information to be provided:
Correo electrónico asociado el pedido
Teléfono
Número de pedido:
Adquirido el día:
Nombre del usuario:
Domicilio del usuario:
Fecha de pedido
Motivo de la reclamación:
European Consumer Law
We inform that the European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law. In this sense, as responsible for an online sales platform, we have the duty to inform our customers about the existence of an online platform for alternative dispute resolution.
To resort to the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr
After-sales service
We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.
To contact us or to ask us any question, question or complaint you can use any of the following means:
Postal address: C/ Monje Vigila s/n 26120 Albelda de Iregua (La Rioja)
Telephone: 941 444 233
Email: orders@panoramicowines.com
Confidencialidad
Tiene carácter confidencial toda la información y documentación utilizada durante la contratación, desarrollo y ejecución de los servicios que regulan las relaciones entre Panorámico Wines y el Cliente.
All information received from the customer, whether images, emails, texts, access data such as customers and passwords, will be treated confidentially, being totally forbidden the transfer to third parties.
Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be disclosed in accordance with the law or a judicial decision of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality. Both parties agree to comply with the duty of confidentiality indefinitely.
More information about privacy: see our privacy policy
Data Protection Policy
For complete information about your rights and the data protection policy that we apply to this website and all our services, we recommend visiting the Privacy Policy and Cookie Policy.
Limitation of liability
Panoramico Wines reserves the right to carry out, at any time and without prior notice, modifications and updates of the information contained in the web site, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the customer must have access to updated versions of the site.
The user/client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by Panoramico Wines. The customer agrees to immediately notify Panoramico Wines of any breach of security of the portal.
Panoramico Wines shall not be liable for any loss arising from improper or unauthorized use of its website.
Customer agrees to hold Panoramico Wines harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees as a result of any breach by Customer/Buyer of these Terms, whether or not considered material or immaterial; the use or misuse of the Services by you or anyone acting on your behalf or using your account at Panorámico Wines or for any material or immaterial violation of any right, title or interest of any third party.
Our only responsibility will be to supply the product in the terms and conditions expressed in this contracting policy.
Panoramico Wines will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.
Language
The language in which the contract between Bodegas Tierra Antigua S.L. and the Client will be perfected is Spanish.
Jurisdiction and applicable laws
Bodegas Tierra Antigua S.L. and THE CUSTOMER, shall be governed to settle any dispute that may arise from access to or use of this website, by Spanish law, and submit to the Courts and Tribunals of the city of Logroño.